+86 731 82283846
Our Service
- Engineers & technicians from varied fields are ready to answer kinds of professional questions for varies equipment; all emails/questions will be answered within 24 hours while if you need urgent service, please call us directly or mark urgent in the email title.
- Unless otherwise specified, all the instruments/machines sold through LABFREEZ have one year warranty; we will offer spares for free while customers are expected to pay for the delivery cost.
- Engineers & technicians are available to offer installation & training service for international customers while customers are expected to pay for the travelling costs like air-tickets and hotel.
- Free training is offered in China; customers are welcome to visit our companies for training.
- Life-long maintenance is provided after one year warranty for which we only charge the cost of the parts.
- For some instruments, free software updating service is offered online.
- At LABFREEZ, ensuring the privacy of our Web site visitors is an important concern. We will not collect any personal information about our Web site visitors unless it is submitted voluntarily, in which case we will act in a responsible manner to protect your personal information.
3rd Parties
- We are committed to keeping email addresses confidential; we will not sell, rent or lease our mailing lists to 3rd parties, and we will not provide your personal information to any 3rd party individuals or companies without your permission.
Disclaimer
- All our products comply with Chinese manufacturing and sales standards and regulations, but there is no guarantee that they will comply with standards other than those in China. Please learn more about the laws, regulations and policies of the country where your company (institution) is located before purchasing our products. The products can be used correctly in the local area. Our company does not bear any responsibility and legal risks caused by the products not complying with local laws and regulations outside China.
- Due to the complexity of instrument products, importers (purchasers) must confirm whether these special substances including but not limited to various lubricating oils, silicone oils, thermal oils, batteries, refrigerants, insulation materials, reagents, etc. comply with the requirements before purchasing. Requirements stipulated in local regulations and policies, Labfreez Instruments Group Co., Ltd and Labfreez Instruments (Hunan) Co., Ltd do not assume any risks regarding the use of such substances outside China.
- 我们所有的产品符合中国制造和销售标准和法规, 但不保证能符合除中国以外的标准, 请您在购买我们产品之前详细了解贵公司(机构)所在国家的法律法规和政策以便所购买的产品可以正确在所在地使用. 我司不承担在中国以外地区因为产品不符合当地法律法规所带来的任何责任和法律风险.
- 因仪器产品的复杂性, 请进口商(采购方)采购之前务必确认好这些特殊物质包括但不限于各类润滑油, 硅油, 导热油, 电池, 制冷剂, 保温材质, 试剂等是否符合当地法规和政策规定的要求, Labfreez Instruments Group Co., Ltd 和 Labfreez Instruments (Hunan) Co., Ltd 不承担任何关于此类物质在中国以外地区使用的风险.