- Engineers & technicians from varied fields are ready to answer kinds of professional questions for varies equipment; all emails/questions will be answered within 24 hours while if you need urgent service, please call us directly or mark urgent in the email title.
- Unless otherwise specified, all the instruments/machines sold through LABFREEZ have one year warranty; we will offer spares for free while customers are expected to pay for the delivery cost.
- Engineers & technicians are available to offer installation & training service for international customers while customers are expected to pay for the travelling costs like air-tickets and hotel.
- Free training is offered in China; customers are welcome to visit our companies for training.
- Life-long maintenance is provided after one year warranty for which we only charge the cost of the parts.
- For some instruments, free software updating service is offered online.
At LABFREEZ, ensuring the privacy of our Web site visitors is an important concern. We will not collect any personal information about our Web site visitors unless it is submitted voluntarily, in which case we will act in a responsible manner to protect your personal information.
We are committed to keeping email addresses confidential; we will not sell, rent or lease our mailing lists to 3rd parties, and we will not provide your personal information to any 3rd party individuals or companies without your permission.